|We have one overriding policy ... we want you to take as much pride in your gear as we do in making and selling it. That determination on our part drives all the rest of our policies.
Please be aware that when customized saddles are built with specialized logos, names, or initials, it is difficult to sell these when traded or returned. Value can be greatly reduced. So, we reserve the right to refuse return or trade, or to discount the saddle to a more sellable cost.
Prices are given in American dollars. Foreign orders will be handled on a then-current exchange rate basis. While we attempt to ensure that all prices are current, they are subject to change. If there is a significant difference between a price posted on this web site and the actual price in effect when your order is received, we will contact you for instructions before processing your order.
Due to the import taxes on our Canadian and European customers, they receive a 5% discount.
We accept MasterCard, VISA, Discover, American Express, personal or company checks, or cash.
NOTE: When purchasing with a personal or company check, please allow an additional 10 days processing time before shipment. Other orders will usually ship within 48 hours of order receipt.
Full payment (including shipping charges) is required before shipment.
CUSTOM-MADE ITEMS AND SADDLES
We make our custom-made products with dedication, just for you. Unfortunately, they may not be returned or exchanged after 10 days. NO REFUNDS, exchanges or store credit only, less freight, 30% deposit (if applicable), 10% restocking fee, and any repair or clean-up costs if needed.
When we build saddles to personal specifications and/or with personal logos, using non-standard materials, colors, and/or specifications, they CANNOT be returned for any reason.
A 30% NON-REFUNDABLE deposit is required on major custom-made items such as saddle orders.
If an order is not completely paid for by 30 days from it's finishing date, the deposit is forfeited and the item will be placed in our inventory for sale to the public.
Because we do build saddles for shows that we attend throughout the year, customers are allowed to purchase these ahead of time, but they will not be deliverable until after the event.
HOW TO ORDER
You can order
BY TELEPHONE at 706-886-0314, have a credit card handy before calling.
BY EMAIL at firstname.lastname@example.org
We enjoy meeting our clients in person, but it really isn't practical for everyone to travel to northeast Georgia. Therefore, we use the United Parcel Service for remote deliveries.
We recommend regular UPS Ground service, we can however ship via faster means if desired. When RUSH DELIVERY is requested, please call for exact charges.
Other arrangements may be possible for clients in areas not served by the United Parcel Service.
If you order an item which is not in stock and we do not expect to receive it within two weeks, we will contact you for your instructions. Other items in your order which are in stock will be shipped upon order receipt.
SPECIAL ORDERS and CUSTOM-MADE items are not subject to this policy ... we know that they will take longer to satisfy. Please know that estimations on finishing dates are just that, estimations. Sometimes circumstances beyond our control prevent us from meeting estimated completion dates, therefore no exact date is ever able to be given.
RETURNS & WARRANTIES
We guarantee you that the products we make and stock are the best available. We stand behind those products, and we guarantee customer satisfaction.
If for any reason you are not satisfied with any item, just re-package it in the box it came in and return to Caldwell Saddle Co., 3484 Prospect Rd., Toccoa, GA 30577, within 10 days of your invoice date. We will replace it or issue you store credit less shipping fees, 10% restocking fee, 30% deposit (if applicable) and costs for any clean-up or damage repair that may be needed. Regarding a saddle, please be aware of how it is boxed when you un-pack it. Shipping companies and Caldwell Saddle Co. cannot be responsible for damage due to improper packaging. Do be sure to insure the contents for it's value with your shipping carrier of choice. NOTE: store credits must be used within the calendar year.
We do offer a 5 year guarantee on our saddle trees. If one ever breaks on you, we'll do whatever it takes to repair or replace the tree at a reasonable cost plus freight. We also offer a limited warranty on other parts of the saddle such as hardware, wool, stitching, leather, etc. Each part of the saddle has a normal life expectancy under normal usage. We can't, however, offer guarantees against normal wear and tear and neglect, including any item that screws in (i.e. conchos, Chicago screws, stirrup bolts, etc.). Ensuring that these items are tight is part of regular tack and equipment maintenance which is the responsibility of the owner. Cleaning and oiling is also considered normal and necessary maintenance. If neglected we can not offer replacement or any other warranties.
Any time an item is purchased in person from our shop, whether on location in Toccoa or at a show we are attending, proper sales tax for that state must be collected.
We will not release any information on our clients to any third party unless required to do so by law. We do not "track" visitors to our web site.